Warranty Claims

If you have a warranty claim, contact the Alumawood® Dealer from whom you purchased your Amerimax Shade Structure as they are near you and familiar with your purchase and/or project. If you cannot determine the name of the Alumawood® Dealer, please call 1-800-448-4033 for assistance. The dealer’s service representative will help diagnose the problem and determine if the parts are covered under warranty.

If after 5 days your local Alumawood® dealer has not responded to your claim, click here to submit a warranty claim online or send a written complaint to:

303 Research Drive
Suite 400
Norcross, Georgia 30092

Once we receive your online submission or written letter, an Alumawood® representative will respond to your claim within two working days.

Contact Info

Format (xxx) xxx-xxxx
Mailing Address

Warranty Address
Enter in the address where the product was installed.

Warranty Info

Obtain the Warranty Card from where you purchased the product. Each card has a unique Warranty Number to enter here.
If applicable, obtain the Manufacturer's Sales Order Number (MFR SO#) from where you purchased the product. Enter numbers only.

So that we may serve you better, indicate who purchased and/or ordered your product(s) and who installed them below.

Select the product(s) installed.

Submit a picture of the damage on the product you are submitting a claim for. Please keep file under 1MB.

Add another image

* The total upload size cannot exceed 5MB per file.
* The following uploaded files are accepted: jpg, png, gif, pdf

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